Prerequisites & Limits
Live Chat: the chat in the corner of any page on mochatrade.com
Email: [email protected]
Instagram: instagram.com/mochatrade
Have your registered email or mobile number ready.
For trade or payment issues, note the date, time, amount, and any transaction ID, UTR or order ID.
Mochatrade support will never ask for your PIN or a sign-in code.
Step-by-Step Navigation
Choose any support channel from the table above.
Describe your issue and share screenshots or IDs.
If your issue remains unresolved, reply on the same channel and request escalation.
Grievance Officer
If support hasn't resolved your issue, write to Mochatrade's Grievance Officer, Parth Maheshwari, at [email protected]. Include your name, the email address or phone number on your account, the channel and dates of your earlier conversation with support, and what outcome you want.
Acknowledged within 24 hours of receipt, with a reference number.
Resolved within 15 days. Where the grievance concerns a purchase of services, within one month.
Hours: Monday to Friday, 10:00 to 18:00 IST. Mail received outside these hours counts from the next working morning.
Not satisfied with the outcome? Reply to the same thread and say so; the matter is escalated to senior management. The full policy is in the Terms of Service, section 18.
Common Failures & Troubleshooting
Waiting for a reply: Keep the conversation on one channel so your history stays in one place.
Issue closed but not resolved: Ask for escalation on the same channel. Unresolved complaints are reviewed further under the grievance redressal process.