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Withdrawal Delayed or Failed?

IMPS withdrawals usually arrive within minutes. A withdrawal can be scheduled instead if there's a hold (a new account, or a recent PIN, phone or email change). If one fails, [where the amount goes, confirm].

Prerequisites & Limits

  • IMPS payouts usually arrive within minutes, any day.

  • Holds: new destinations, and 10 minutes after a PIN, phone or email change.

Step-by-Step Navigation

  1. Sign in at mochatrade.com and open Funds.

  2. Find the withdrawal under Transfers and check its status.

  3. If it's Scheduled, it sends when the hold ends; you can cancel before then.

  4. If it's past [timeline, confirm], contact support with the reference number.

Mochatrade on the web: scheduled while a hold is on
Scheduled while a hold is on
Mochatrade on the web: funds · in progress
Funds · in progress

Common Failures & Troubleshooting

  • Scheduled, not sent: A hold applies. It sends automatically when the hold ends.

  • Failed withdrawal: The bank account may be inactive. [Refund to balance, confirm].

  • Paid out but not in my bank: Share the reference number with your bank, then with support.

Chat with support

Open a live chat from this page. You’ll get a reply in seconds, and if it needs a closer look, our team takes it from there.