All topics

How to Close or Delete Your Mochatrade Account

[Account closure process, confirm]. Close all open positions and withdraw your balance before requesting closure.

Prerequisites & Limits

  • No open positions or open orders.

  • Your wallet balance withdrawn to your verified bank account.

  • Processing time: [confirm]. Data retention after closure: [confirm].

Step-by-Step Navigation

  1. Close all positions and cancel open orders.

  2. Withdraw your available balance.

  3. Go to Settings → Privacy and data [close account option, confirm], or contact support.

Common Failures & Troubleshooting

  • Closure request blocked: You still have an open position, open order or balance. Clear these first.

🤝 Need Help?

💬 Mocha trade Support Handoff: Still facing issues or is your transaction delayed? Our support team is ready to help on your preferred channel: [Live Chat] · [Email] · [Facebook Messenger] · [WhatsApp] · [Instagram]

Chat with support

Open a live chat from this page. You’ll get a reply in seconds, and if it needs a closer look, our team takes it from there.